"Square Communication: The Coolest Way to Connect in the Digital Age

The Coolest Way to Connect in the Digital Age

   

 

In a world where being "hip" means staying savvy and on top of the latest trends, it might seem counterintuitive to suggest that being "square" is the secret to staying ahead—especially in communication. Traditionally, "square" has been associated with being nerdy, out of touch, or even boring. But what if we redefined it as a grounded, effective approach that builds trust, fosters connection, and ensures clarity? This is the essence of "Get Squared," a communication method that when done correctly can, build positive, powerful connections, the foundations of trust and respect.

 

The Essence of Square Communication

"Get Squared" is built on four fundamental pillars: Attention, Active Listening, Acknowledgment, and Action. Together, they create a "communication square" that can transform interactions, whether in the workplace or at home. Let’s break down each component.

1. Attention: The Foundation of Trust

In today's fast-paced world, where multitasking is the norm and attention spans are shrinking, giving someone your undivided attention has become a rare and precious commodity. Attention in communication means stopping whatever else you're doing and focusing entirely on the person speaking. This might seem simple, but it's a powerful gesture that lays the groundwork for trust.

Consider a workplace scenario where a new team member, Bobby, is struggling with procedures. When Bobby nervously approaches his Team Leader for help, the leader's response can make or break the interaction.

If the leader is distracted and barely listens, perhaps because they're on their way to a meeting, Bobby might leave the interaction feeling frustrated and unsupported. But if the leader stops, makes eye contact, and gives Bobby their undivided attention, even briefly, before offering to reconnect later, Bobby is likely to feel less anxious and more reassured. This is the first step in Square Communication: making the other person feel seen and heard by giving them your full attention.

 

2. Active Listening: Tuning into the Unspoken

Active listening goes beyond hearing words; it involves understanding the context and emotions behind those words. It's about tuning into what the other person is experiencing and acknowledging their feelings, even if they aren't explicitly stated.

For example, Bobby's Team Leader should not only be aware of Bobby’s concerns about procedural issues but also recognize that Bobby might be feeling some underlying anxiety about his new role. Similarly, at home, when Bobby's wife, Amy, asks him to do a task, active listening involves acknowledging the stress she might be under from managing multiple responsibilities. By understanding these unspoken concerns, both the Team Leader and Bobby can respond more empathetically, and effectively, having some awareness of the context behind the conversation.

 

3. Acknowledgment: Validating the Speaker

Acknowledgment involves letting the other person know that you've heard and understood them. This can be as simple as repeating back what they've said or nodding in agreement. It’s a crucial step that reinforces the connection established through attention and active listening.

For example, at work, the Team Leader might say to Bobby, " You sound a bit anxious about getting started. Let’s make sure you have all the tools you need." At home, when Amy asks Bobby to clear the dishes, he might respond by summarizing her request: "Got it. You want to start dinner early, so the kitchen needs to be clean." These simple acknowledgments help ensure both parties are on the same page, reducing the potential for misunderstandings.

 

4. Action: Completing the Communication Square

The final and perhaps most crucial element of Square Communication is action. Without follow-through, all the attention, listening, and acknowledgment in the world will fall flat. Action is what solidifies trust and reliability in any relationship.

Imagine Bobby's frustration if his Team Leader promises to help later but never does, or Amy's disappointment if Bobby agrees to clean the kitchen but gets distracted and forgets. In both cases, the failure to act would undermine the communication and trust built up to that point. Conversely, by taking the promised action, Bobby's Team Leader and Bobby himself would reinforce their reliability, showing that they can be counted on when it matters.

Get Squared: Build Stronger Connections

Don’t just respond when you communicate with another person  Get Squared. Improve your interactions by building positive, peaceful connections. When practiced consistently, this approach fosters trust and mutual respect.

 

 

 

In the workplace,  Get Squared communication can be the difference between a cohesive, motivated team and one that is disengaged and disconnected. At home, Get Squared communication  can strengthen relationships, reduce conflict, and promote harmony. The beauty of square communication lies in its simplicity—these are basic principles that have been overshadowed by our fast-paced, modern communication styles.

 

 Embracing Square Communication

As Mel Robbins, author of the 5 Second Rule, says, "simple concepts are easily retained." Square Communication is a straightforward yet powerful way to enhance your interactions. By focusing on attention, active listening, acknowledgment, and action, you can master communication in a way that truly makes a difference. In an era where genuine connection often feels elusive, Square Communication might be the key to more meaningful, effective interactions—whether you're leading a team, supporting a colleague, or nurturing a personal relationship.

Veronica Hislop is currently the author of the book A State of P.L.A.Y.S: HOW TO HAVE THOSE DIFFICULT CONVERSATIONS WITHOUT LOSING YOUR MIND  - now available on Amazon and Audible.